New Member login

When you join as a member online, you’ll create your online account using your email address. As part of this process, you’ll receive an email titled ‘Confirm your Historic Royal Palaces account’ from noreply@hrp.org.uk, containing a one-time passcode to finish setting up your account.

If you join as a member at one of our Ticket Offices or through the Membership Team, an account will be created for you. You’ll receive the same ‘Confirm your Historic Royal Palaces account’ email from noreply@hrp.org.uk, with a one-time password valid for 7 days to log in and set your own password.

Please note: if you don’t confirm your account within 7 days, it will be locked and you won’t be able to request a new password via our website. You’ll need to email members@hrp.org.uk, and it may take up to 3 working days for your account to be unlocked. 

If you’re already a member, your account will have been set up for you when we updated our website — you’ll just need to reset your password to start using it, following the steps below.

• Open ‘Login’ by clicking on the button on this page
• Select ‘Login’
• When the 'Customer Account' pop-up appears simply click 'Forgot Your Password?'
• You do not need to toggle to 'Create Account'
• When the 'Forgot Your Password?' window appears, enter the email address linked to your membership and follow the instructions in the email to set a new password. The reset email will come from noreply@hrp.org.uk with the subject line 'Reset password for your Historic Royal Palaces account' 

For more information on how we use your data, please read Terms and conditions governing Historic Royal Palaces membership and our Privacy Notice.

No. Only the lead member - the person whose email address is linked to the membership - can manage it online. Additional members on the same membership cannot create separate accounts. 

Yes, your membership number is still on record and shown on your card and in our communications with you. You no longer need it to log in or book tickets.

Yes, please bring your membership card on every visit.

If you have received or requested more than one membership card since you joined or renewed your membership, please be aware that after we’ve upgraded our system, only the most recently printed card will be accepted for entry to our palaces.

If you are uncertain whether the card you hold is the most recent, please visit the Ticket Office on the day of your visit to obtain a temporary membership card, and email members@hrp.org.uk to request a replacement.

If your membership includes a carer, we’ll ensure this is reflected correctly so your carer can continue to accompany you to our palaces.

To add a carer to your membership, please contact the membership team by emailing members@hrp.org.uk. We will ask to see evidence such as a Blue Badge, PIP/DLA letter, doctor’s letter, or equivalent.

Once logged in, go to ‘Account’ and then ‘Membership’ to view:

• Your membership start and expiry dates
• Your membership status and ID

For more information, select ‘View Order’.

If your membership expired on or before 31 October, it will not appear in your online account.

If you need to check or confirm your membership record, please contact us at members@hrp.org.uk or call 0333 320 6000.

First, make sure you’re using the email address linked to your membership.

If you’ve forgotten your password, click Forgot Your Password? on the login page and follow the instructions to reset it.

If you see a pop-up message saying ‘Temporary password expired and must be reset by an administrator,’ please contact our Membership Team at members@hrp.org.uk for assistance, or call us on 0333 320 6000. 

Please note: If you do not currently hold a membership and are having trouble logging in or booking tickets, please contact our Customer Services Team at info@hrp.org.uk instead. This helps ensure your query reaches the right team and avoids delays.

• Add a phone number
• Update your email, date of birth or postal address
• Order a replacement membership card
• Downgrade or cancel membership
• Add a carer

Please contact us at members@hrp.org.uk or call 0333 320 6000.

If you’ve forgotten your password:

• Go to the login page and select ‘Forgot Your Password?’
• Enter the email address linked to your membership
• Follow the instructions in the email to set a new password

If you're already logged in:

• Go to ‘Account’ and then select ‘Security’
• From here, you can change your existing password

Members enjoy unlimited, free general admission to our palaces during opening hours.

Members may be required to pre-book free member ticket(s) on select days to guarantee entry. On all other days, simply show your membership card (ID may be required).

In winter 2025, members must pre-book a free member ticket for the Hampton Court Palace Festive Fayre (05-07 December and 12-14 December). 

• Log in to your Historic Royal Palaces account
• Go to ‘New Order’ and choose your palace
• Select ‘Admission’ for free general admission tickets
• Select ‘Event’ for separately ticketed events and member events.
• Select your ticket(s) and date of visit, then confirm your selection and proceed to checkout

Please note:

• Your membership card is always required for entry (new members can show their confirmation email until their card arrives)
• If tickets are required for the date you are visiting, please bring both your membership card and your pre-booked tickets.
• After booking, your ticket(s) will be emailed to you. Tickets will include a PDF attachment and a QR code. Your ticket(s) can be shown on a mobile device. If you prefer to print your tickets, download them as a PDF and print them onto A4 paper. 
• All members with pre-booked tickets must hold a valid membership at the time of visiting. You will only be able to book member tickets for those included in your membership.

Free general admission tickets are only available to pre-book on select days. If a date shows as ‘Unavailable for your selection’, it could be because:

• Pre-booking is not required on that day - simply bring your membership card or confirmation email for entry
• The palace may be closed

We recommend always checking our opening hours on the relevant palace visit page at hrp.org.uk before your visit.

After booking, you’ll receive an email with your ticket(s). The booking confirmation email will come from booking.confirmations@hrp.org.uk with the subject line 'Expian Ticket Summary’.

To view your ticket booking in your account:

• Once logged in, go to ‘Account’
• Select 'My Bookings’

Need to cancel? Contact members@hrp.org.uk.

Bookings made before our website update on 04 November won't appear in your online account.

This includes tickets for:

• Hampton Court Palace Festive Fayre, 05-07 December and 12-14 December
• The Stolen Crown: Members’ Book Talk with Tracy Borman, 10 November
• Members-only Ceremony of the Keys, 16 November
• Members-only Christmas Shopping Evening at Hampton Court Palace, 02 December
• Members-only carol service at the Chapel Royal, 08, 11 and 15 December
• Members-only carol service at St Peter ad Vincula, 17 and 19 December

If you’ve already booked your free admission ticket(s) on a select palace event day or for a member or non-general admission event, your booking will remain valid. Simply present your ticket(s), along with a valid membership card, to staff on arrival.

If you need to check or confirm an existing booking, please contact us at members@hrp.org.uk or call 0333 320 6000. Please do not rebook duplicate tickets.

To book Member Guest tickets, select your palace of choice online and add ‘Member Guest’ ticket(s) to your basket.

If you have an Individual Life membership, you can bring one un-named guest. If you have a Joint Life membership, you can bring up to two un-named guests. 

Please note, guests are not permitted to visit the palaces independently and must be accompanied by the adults named on the Life membership.

If you have a carer listed on your membership, you can book their free ticket online at the same time as you book your own. Simply log in to your account, go to ‘New Order’ select your palace of choice, and you’ll see the option to add a carer ticket during the booking process.

To book carer tickets, your membership must include a carer access. If you need to add a carer to your membership, please get in touch at members@hrp.org.uk or on 0333 320 6000. We will ask to see evidence such as a Blue Badge, PIP/DLA letter, doctor’s letter, or equivalent.

As a member you benefit from a 10% discount on admission into Kew Gardens. Once inside, you can visit Kew Palace, Queen Charlotte's Cottage and the Great Pagoda during their seasonal opening hours.

You cannot book tickets to Royal Botanic Kew via our website and must continue to book via Royal Botanic Gardens Kew. See more information on claiming your member discount on our full FAQs.

If you don’t have an email address, you are still able to book tickets via our Customer Service team or Membership Team on 0333 320 6000 or at our Ticket Offices.