Access and ticket information
We welcome all visitors to Kew Palace and aim to make everyone’s day out enjoyable.
Royal Botanic Gardens, Kew offer free entry for:
- Carers accompanying visitors with a disability
- Registered blind and partially sighted visitors
Guide dogs
Trained assistance dogs are welcome inside Kew Palace and the Royal Kitchens. This includes medical alert dogs. We are happy to provide water on request.
Accessible travel
There is no step-free access from:
- The westbound platform of Kew Gardens underground station
- Kew Bridge station
Richmond station is equipped with lifts and level access.
Accessible car parking
Parking is free for Blue Badge holders. Accessible parking bays are available at:
- Brentford Gate car park
- Elizabeth Gate on Kew Green
Toilets
Accessible toilets within easy reach of Kew Palace can be found at:
- Kew Palace welcome centre
- Victoria Gate
- Orangery Restaurant
- Brentford Gate
Accessible toilets nearby the Great Pagoda and Queen Charlotte’s Cottage can be found at:
- Waterlily Pond
- The Food Village
- The Pavillion
Visitors with limited mobility
Assisted wheelchair access into the building and an accessible lift make Kew Palace accessible for wheelchair users.
Due to the historic nature of the narrow corridors and doorways in Kew Palace, small wheelchairs are required. Mobility scooters are not permitted in Kew Palace or the Royal Kitchens.
Kew Palace has two wheelchairs that can be borrowed while visiting the palace. There are a limited number of wheelchairs available to borrow at each entrance gate to Kew Gardens.
Blind or partially sighted visitors
Audio description tours are available but must be booked at least 14 days in advance.
To book or for more information, please email info@hrp.org.uk stating the date and palace you wish to visit or call +44 (0)33 3320 6000
Textphone: 18001 033 3320 6000
Deaf or hard of hearing visitors
A British Sign Language interpreter is available but must be booked at least 14 days in advance.
To book or for more information, please email info@hrp.org.uk stating the date and palace you wish to visit or call +44 (0)33 3320 6000
Textphone: 18001 033 3320 6000
Accessibility in Kew Gardens
Kew Gardens are largely flat, with tarmac paths in most places. All cafés and shops have level or ramped access and accessible bathrooms.
Kew Gardens offer a number of tours and walks for visitors with sensory loss or limited mobility.
Kew Gardens accessibilityEXPLORE WHAT'S ON
- Things to see
George III’s Breakfast Room and Dining Room
Learn about how George III ate and his relationship with food during his treatment at Kew Palace.
- Open
- Kew Palace
- Included in Kew Gardens admission
- Things to see
- Tours and talks
The Great Pagoda
See The Great Pagoda at Kew Palace, now returned to its 18th-century splendour.
- Open
- 11:00 - 16:00
- Kew Palace
- Separate ticket
- Things to see
Queen Charlotte's Cottage
Discover a queen's rustic country retreat in the grounds of Kew Palace with a visit to Queen Charlotte’s Cottage.
- Open Weekends and Bank Holidays
- 11:30 - 15:30
- Kew Palace
- Included in Kew Gardens admission
BROWSE MORE HISTORY AND STORIES
Queen Charlotte
Wife of George III and mother to 15 children
George III
Dutiful, intelligent and cultured, but cruelly labelled ‘mad’
The story of Kew Palace
Britain's smallest royal palace and George III's private retreat