Visit and ticketing FAQs
Please do not rebook tickets as we have a strict no refunds policy.
We can make changes to unused admission tickets bought directly via our website (excluding events and special offer tickets, £1 ticket offer) for an amendment fee.
Amendments to times and dates can be made by contacting the Contact Centre on 0333 320 6000 or emailing info@hrp.org.uk before or after your original visit date. You can book any date we’re open, subject to availability. To do this, follow these steps:
- Check availability of tickets across the sites here
- Pick your date and time
- Call our team on 0333 320 6000 to make change. Our phone lines are open Monday to Friday, 09:00 to 13:00.
Ticket changes are subject to terms of use and availability, and must be made at least 3 working days before your new visit date. In the meantime, DO NOT make a new booking as it will not be refundable.
Please show your confirmation email / booking reference at the Ticket Office.
Search your email for hrp.org.uk or you can quote your booking number or email address at the Ticket Office.
If you were not prompted to choose a time whilst booking your ticket, it is an off-peak ticket and you can enter any time from opening to last admission.
We release admission tickets a few months in advance and you can keep up to date by signing up to our mailing list. Just enter your email address at the bottom of the page.
More FAQs
To find out more about planning a visit such as opening times, car parking, arrival and entry times, food and drink at one of our palaces, please refer to the palace FAQs below:
Call or email
If your questions weren’t answered above or if you have any feedback, we'd love to hear from you. Please use the following contact details:
General enquiries (Monday - Friday, 09.00-13.00)
Tel: 0333 320 6000
Customer Services
Email: info@hrp.org.uk
Open Monday - Friday 09:00 - 17:00 and Saturday - Sunday 09:00 - 14:00.
Historic Royal Palaces are not able to direct any messages to the Royal Family or Royal Household. Customer Services aims to respond to your message within 10 working days. Thank you for your patience and support.
Membership
Tel: 0333 320 6000
Email: members@hrp.org.uk
Open Monday - Friday 10:00 - 12:00.
The membership team aims to respond to your message within 10 working days.
The Membership phone lines are currently closed. We will continue to monitor our emails and can be contacted by emailing members@hrp.org.uk.
Education
Hampton Court Palace: 020 3166 6646
Email: hamptoncourtlearning@hrp.org.uk
Tower of London: 020 3166 6646
Email: towerlearning@hrp.org.uk
Kensington Palace: 020 3166 6646
Email: kensingtonlearning@hrp.org.uk
Kew Palace: 020 3166 6646
Email: kewlearning@hrp.org.uk
Press Office
Tel: +44 (0) 20 3166 6166
For press enquiries, please email press@hrp.org.uk
More information on press resources and visits here.
Commercial
Groups and Travel Trade
Email: groupsandtraveltrade@hrp.org.uk
Hillsborough Castle Groups and Travel Trade
Tel: 028 9268 1303
Email: info@hrp.org.uk
Corporate gifts
Tel: 020 3166 6857
Email: corpgifts@hrp.org.uk
Mail order
Email: shop@hrp.org.uk
Brand licensing
Tel: +44 (0)20 3166 6844
Email: licensing@hrp.org.uk
Wholesale
Tel: +44 (0)20 3166 6858
Email: wholesale@hrp.org.uk
Marketing
For enquiries relating to advertising opportunities, please email marketing@hrp.org.uk
Photographic Library
To purchase or obtain permission to reproduce photographs of the palaces
Email: images@hrp.org.uk
Other contacts
Functions and Events
Email: events@hrp.org.uk
Development and fundraising
Email: development@hrp.org.uk
Recruitment
Email: recruitment@hrp.org.uk
Curators
For general enquiries relating to the history of the palaces and their collections
Email: curators@hrp.org.uk
Website Administrator
For all other enquiries
Email: webmaster@hrp.org.uk